Thursday, June 11, 2009

Breaking Up is Hard To Do

It is with a heavy heart that I must say that my love affair with Etsy is somewhat over. I'm not closing up shop (well, not yet anyway), but I am going to give it a go on my own. I'm going to open my own shopfront with Big Cartel! I will keep everyone posted that's for sure.

I'll tell you what started me thinking on all this. I have loved Etsy for a long time, almost to a level of an unhealthy obsession. And I suppose, like many bad relationships, this one ends in betrayal. Ha ha, very dramatic, I know. I'm just trying to illustrate my point. A few days ago, an Etsy Admin inadvertently (or irresponsibly) picked a Reseller for the Front Page. Those of you unfamiliar with "Reseller," in Etsy-speak it means: one who sells mass-produced products (not supplies), which are not allowed on Etsy. And I just could not believe my eyes: I mean talk about feeling betrayed, outraged and hurt. It was extremely obvious to me that the item posted on the FP (as the rest of the items in this shop) were mass-manufactured. How anyone could not see that, I don't know.

Anyway, I started a well-meaning thread, trying not to call out. Apparently no one else could see what I was talking about and someone suggested I was sending people on a wild goose chase. So I called out. Another seller even posted a link to a website selling these mass manufactured goods.

But boy oh boy! I named the Reseller (directly identifying another party in a negative way is "calling out" and is against Etsy TOU.) And I really didn't mean to start a shitstorm, but basically the majority of people didn't care there was a Reseller jeopardizing the integrity of the site--Etsy, Your Place for All Things Handmade. They cared that I broke a rule, and boy did they let me have it!

I mean really, people? You're admonishing me for calling out a Reseller. Aren't you all more concerened that mass-produced goods are not only prevalent on Etsy, but now being promoted to the FP by its own staff?

Apparently, that doesn't matter. All that matters is that I "called out." I thought this was a community of independent artists, crafters, and artisans supporting and promoting one another. I was very seriously mistaken. I started the thread because I believe the integrity of the site is at stake when mass produced goods are carelessly promoted to the spotlight. Are mass produced goods allowed now, but only if they are cute?

So this was two days ago. Today it seems Etsy has taken action on the offending shop--it's empty. But of course that could also be because it's sales shot up after being on the FP. They also eliminated another Reseller I included in my email that was selling Chinese Lanterns, also known as China Balls. I had previously flagged and emailed abuse at Etsy about this shop (and many others in violation!) to absolutely NO avail. Seems once I had called enough attention to myself and the "called out" seller, they actually took notice of my email about other abusers. Or so it seems to me at least.

I started a new thread today (big mistake, I must be a glutton for punishment). I thought very long and hard about what I was going to write, and I thought I explained myself well. I stated that a Reseller had been shut down due to calling out, and that perhaps in the future, before jumping down one another's throat, we should be more concerned with the fact that Resellers are running rampant.

The gist of my statement was this:

"I'm just sorry I had to call out to bring your attention to it. But since someone in ADMIN put it on the FP in the first place, it was necessary. Now I realize everyone is human and makes mistakes. BUT, Admin has a responsibility to keep the integrity of this site in place. Putting an item on the FP, then tweeting about it without first verifying its authenticity as handmade shows a lack of responsibilty. Or maybe just a disregard for the integrity of etsy?"

Well, some more mean spirited and narrow minded Etsians sure let me have it. I didn't realize that adults could behave in such petty and nasty ways. Really a bunch of Etsy do-gooders afraid to question authority and vilifying me for doing so. I guess not only did I call out a Reseller, but I also "called out" Etsy in a sense, as they are the ones who posted this item to the FP (as well as 'tweeted' or 'twittered' about it!), in blatant disregard to their own rules! And it seems many people are pissed off that I called Etsy out on their shit. Is this a community I really want to be a part of?

I'm sorry to have rambled, and for perhaps coming off a bit crass. I just think this is still an important issue. People may throw eggs at me, or blacklist me, or hate me for it. But you know what, it won't be the first time and I'm sure it won't be the last. At least I know I have good intentions, and that I'm right, dammit! It's not about my shop, or ten shops, or a hundred. But it's about all the shops, and buyers and sellers on Etsy who are there to support handmade. Or was that handmade, and also mass produced if it's cute?

I would love to hear your thoughts on this topic!

9 comments:

  1. It sounds to me like you did the right thing. You stood up for something you believed in, even though you met with opposition in doing so. I think it's hilarious that a reseller was not only featured on the front page, but promoted by etsy's very own staff! And it seems like you got something done about it, so bravo.

    Love your blog, by the way. ♥

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  2. I think it is very brave of you to stand up to what you think is right or wrong. Most of us including myself (feeling ashame) wouldn't have the courage to do so.

    Your stuffs are really cute and I believe you will go a long way. Don't be dishearten, I believe everything happen for a good reason so trust that this is the best for you. All the best! ;)

    Rheea

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  3. I totally agree with the following comments. You absolutely did the right thing. You'll go far with your darling items! I wish you all the best :)

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  4. You just did the right thing! Hooray for you!

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  5. You know what, I started staying off of the forums in Etsy for the same kinds of reasons. Too many rules and don't say this and that and it's just a little too much for me. I'm so sorry a few bad eggs turned you off. For what it's worth, I came across a list somewhere of etsy's top sellers and one of them was very obviously a re-seller. It definitely turned me off but I didn't really think to report it. I will definitely follow you at Big Cartel.

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  6. Thanks for the comments! I still am thankful for Etsy, since it has allowed me to meet many talented and like-minded people, that I otherwise would have never met (such as all you lovely folks!). I suppose it is to be expected that every community will have it's mean people as well as nice people. I guess I will never completely give up on Etsy, but my feelings have definitely changed. I'm hard at work on my Big cartel shop, and will certainly post the details here when I am done! I hope to go live with it in July.

    I really appreciate the kind words, and I do owe it to Etsy to bring me in contact with some amazing people who continually inspire me! I should just keep out of the forums, and hang out on people's blogs instead.

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  7. Wow! I am glad you had the guts to stand up for you believed in, even if you were called Etsy out... I think what it comes down too is the money, as usual. I think resellers need to just have their own website and call it a day. Etsy should be saved for handmade small shops in my opinion.Good luck with all you do, you have succeeded this far!

    What is a Big cartel shop, by the way?

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  8. Big cartel is a site that supports a shopping cart feature and tools to build your own website. So basically, you can have a standalone shop, so it's not really part of a community of shops like Etsy or Ebay. check it out at bigcartel.com for a better explanation. You can even have it work with your very own domain, such as mine would be cutiepiecompany.com. It's still gonna be hard work promoting it. And I still love Etsy for some things... but disappointed in other aspects. And in fact, Admin posted another Reseller on the FP today!

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  9. You know I share your frustration. I have found that posting to etsycallout.wordpress.com seems to get a lot of stuff shut down successfully. Maybe Etsy is getting more vigilant, even if the people in the forums are still lunatics.

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